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IT OUTSOURCING
Some clients look to us to take responsibility for all aspects of their IT, including day-to-day support, technical management and long-term planning. Others prefer us to work with an in-house IT support team, with the flexibility to adjust our service-mix to suit their changing requirements. At Excalibur we are all about flexibility and our focus is on delivering a quality IT service, designed around the needs of the individual business we are partnering with.
- All inclusive support package.
- Pro-active monitoring and management of your network.
- Access to helpful and knowledgeable Certified Engineers across a range of technologies.
- Higher levels of responsiveness.
- Virtual IT Director.
- Parts and labour coverage included.
- Remote and on-site support provided.
- Fully manned Service Desk to troubleshoot and diagnose technical issues.
- Access to a wide range of technical skills, experience and knowledge.
- Service Level Agreement automation to ensure issues are resolved in a timely and efficient manner.
- 80% of calls resolved first time correctly.
- Site visits where necessary – no quibble.
- Flexible approach – no tie in.
- Pay as you go.
- Access to helpful and knowledgeable Certified Engineers across a range of technologies.
- Adhoc projects.
- Skills gap coverage.
- Dedicated 1st line support right up to high level consultancy services.
- Coverage for annual leave, training and sickness
- Watch every aspect of your network.
- Prevention rather than cure.
- Reduce impact of downtime, employee productivity and lost revenue.
- Pro-active management to ensure network is as up to date as possible.
Health Checks (Excalibur Network Care)
Some of the items that will be monitored and includes Inventory, Alerts and Trend Analysis capture:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back-up success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring