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Second IT Services Overview
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Excalibur is a support organisation specialising in end to end IT services across the UK and Ireland. All our services are split into 2 key areas, ‘IT Support Services’ and ‘Advanced Technology Services.’ Our services portfolio are designed with our Customers in mind, providing a flexible and efficient service.
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Maintenance
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Excalibur currently supports over 9000 live hardware maintenance contracts across the UK & Ireland. We provide multi-vendor hardware support across Server, Comms and PC technologies. |
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Installation
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Excalibur support engineers are trained and certified by market leading hardware vendors providing a full network installation service, ensuring competency in addressing and diagnosing hardware and software issues across the UK and Ireland.
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Service Desk
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Excalibur Service Desk provides a 24/7, single point of contact for all their Customers. Customers can log all fault calls and place technical queries through the Service Desk in the knowledge that it will be dealt with promptly and efficiently from one of our technical support specialists. Further information
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Monitoring Services
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Excalibur delivers a remote network monitoring solution which allows our team of technical experts to monitor our Customers’ networks remotely in a safe and secure environment 24/7. We monitor a wide range of complex networks and quickly alert Customers of potential problems before they have a significant impact on a business.
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Pre-Sales Support
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Pre-Sales offers professional services including a wide range of deliverables from Senior Engineering Consultancy, Network Design, Configurations to Project Management.
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IT Disposal
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Excalibur IT Disposal services guarantee that all sensitive or secure items, such as hard drives, are disposed of in accordance with the Government’s WEEE directive.
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Voice & Unified Communications
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Excalibur have experience that reaches across many vendors, products and technologies which in turn ensures businesses receive independent advice that has their best interests in mind both commercially and technologically. |
Security
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Excalibur has a team of security specialists to assist Customers across a broad spectrum of network security. These may include firewalls, VPN access, router & switch security and endpoint security all of which require the same high level of technical expertise and industry knowledge.
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Wireless
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Excalibur pride themselves on their wireless LAN security testing and wireless LAN health checks which provide customers with elements such as penetration testing and performance analysis. These areas coupled with the wireless LAN installation and commissioning services ensure all customers can be confident that no stone is left unturned when setting up a wireless network.
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Server & Desktop
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Providing support and maintenance across legacy, current and emerging products and technologies which all form a substantial part of Excalibur support base today. Wintel through to enterprise such as low end Proliants to high end Sun and storage equipment are all supported and maintained.
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Routing & Switching
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Excalibur will assist you in making sure your routing and switching networks remain optimised to support their business objectives. We share our technical knowledge and leading operational practices.
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For more information about our IT services or to see how we can help your business please click here
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Tel: 01256 316174
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